Introduction
ING Bank Śląski
Our environment
Our financial results
Corporate governance (G)
Bank and client safety (G)
ING for clients (S)
ING for climate (E)
ING for community (S)
ING for employees (S)
About the report
Attachments
Managment Board statement
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ING Bank Śląski S.A.
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Management Board Report on Operations of ING Bank Śląski S.A. Group in 2021
Management Board Report on Operations of
ING Bank Śląski S.A. Group
Covering the Report on Operations of ING Bank Śląski S.A.
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Introduction
ING Bank Śląski
Our environment
Our financial results
Corporate governance (G)
Bank and client safety (G)
ING for clients (S)
ING for climate (E)
ING for community (S)
ING for employees (S)
About the report
Attachments
Managment Board statement
2
|
ING Bank Śląski S.A.
|
Management Board Report on Operations of ING Bank Śląski S.A. Group in 2021
Table of contents
Introduction 3
Letter from the President 4
Summary of 2021 5
2021 events 6
Outlook 7
Business strategy objectives and financial goals 7
Impact of the situation in Ukraine on the Polish economy, banking sector and ING Bank Śląski S.A. Group 8
ING Bank Śląski 10
Who we are 11
Creating value for stakeholders 18
Business segments 38
The environment in which we operate 43
Relationship management 44
Our presence on the capital market 45
Responsibility in the supply chain 49
Involvement in industry initiatives and organisations 50
Business environment 51
Financial market and its regulations 56
Our financial results 61
Consolidated performance of the ING Bank Śląski S.A. Group 62
Standalone performance of ING Bank Śląski S.A. 74
ING Bank Śląski S.A. Management Board statement on the application of corporate governance principles 79
Ethics, values and Compliance 80
Our policies 80
Principles and scope of application of corporate governance 82
Shares and shareholders of ING Bank Śląski S.A. 85
The Articles of Association and the principles for their amendment 87
General Meeting 87
Supervisory Board 89
Co-operation with external auditor 101
Internal audit 103
Risk control and management system in the process of preparing financial statements 103
Management Board 105
Remuneration of the Management Board and the Supervisory Board members 114
Diversity Policy 118
Bank and client safety (G) 121
Risk and capital management system 122
Credit risk 129
Market risk 134
Liquidity and funding risk 136
Non-financial risks 137
Model risk 144
Business risk 144
Cyber security 144
ING for clients (S) 146
Technological development 147
Business responsibility 149
Customer experience 154
Simple and understandable banking 156
Service in outlets 156
Availability and flexibility 158
We improve, develop and support 158
We educate and share knowledge 163
ING for climate (E) 166
Green Statement 167
Taxonomy disclosure 167
Sustainable financing 170
The impact of operating activities on the natural environment and climate 172
ING for community (S) 180
Social involvement 181
Donations and sponsoring 183
Our corporate foundations 184
ING for employees (S) 189
HR management 190
Our mode of operation, flexibility 193
We know how employees rate us 197
Diversity and equal opportunities 197
Remuneration principles 198
We develop a friendly work place 199
Communication with employees 201
Care for the well-being of employees 202
Occupational health and safety 205
About the report 208
How the Integrated Report was created 209
GRI indicators 212
SDG index 216
Attachments 217
Glossary 218
Our clients in figures 221
Our employees in figures 222
Changes in the regulations 225
Management Board statement 233
Correctness and reliability of the presented financial statements 233
Introduction
ING Bank Śląski
Our environment
Our financial results
Corporate