Online help center

First steps in ING Business

Installation of Smart Card ToolBox ING Software

Assigning password to new carrier (eToken Card)

Certificate generation

Signing in to ING Business

Signing in to ING Business on another computer

Unblocking eToken card

Which version of the starter package to select

Ordering starter package in electronic form

Ordering starter password in paper form

Renewal of certificate 45 days before its expiry

Certificate registration. I do not see my certificate on the list of certificates

How to delete older certificates from computer memory

SmartCard ToolBox ING

Changing password to etoken card

Checking certificate expiry date

Certificate registration. I do not see my certificate on the list of certificates

SmartCard ToolBox ING does not read eTokencard. No card in the slot

How to delete older certificates from computer memory

Removal of unnecessary certificate

Manual on configuration of Mozilla Firefox

Manual on configuration of Interner Explorer

Installation of comarch crypto provider - a new user of ING Business

Installation of comarch crypto provider - existing user of ING Business

First steps in ING Business

Signing in with starter password

Signing in to ING Business

My password is blocked. I have entered incorrectly the characters of the password 5 times in a row

I do not remember my password

Ordering starter passwors to ING Business in electronic form

Ordering starter passwors to ING Business in paper version

Making a transfer in ING Business

Adding a new account visible in ING BusinessOnLine

Deleting an account ING BusinessOnLine

Instructions on how to order a debit card

Prepaid cards personalization management

ING Business import files testing guide

Import/export files formats used in ING Business

How to change mobile phone number for another user

Accounts

Transfer search in ING Business

Adjusting ING Business home screen to your needs

Entering the transfer in ING Business

How to apply for purchase of receivables?

Export Documentary Credits in ING Business

Adding new user to ING Business

It is easy. On your smartphone go to the App Store (iPhone) or Google Play (Android) and type INGBusiness in the search field. You can log on to the application after the service has been activated.

In order to be able to log on to the application you must undergo the activation process first. Log on to ING BusinessOnLine, go to the Administration/Mobile Banking section and follow the instructions on the screen. During the activation process you will get your ID and create a dedicated PIN to the application.

ID is your login to ING BusinessOnLine and to the mobile application. If you use certificate-based method to log on, you will find your ID in the Administration/ Mobile Banking section. PIN number is a dedicated mobile banking password defined during activation of the ING BusinessMobile application. The PIN code is also used for signing orders.

Login to ING BusinessOnLine, go to Administration/Mobile Banking section and click Change/Remove device. You will be asked to re-activate the application and to define new PIN.

Both ING BusinessOnLine and the mobile application use advanced security methods. You will find more information in the Security section on this site.

Log on to ING BusinessOnLine, go to Administration/ Mobile Banking section and click Remove device. Now your application is blocked until reactivated. You can also call ING Business Centre at 32 357 00 24 and ask them to block the access.

Make sure the phone is in the operator’s network range and has an active internet connection. If the problem persists, contact ING Business Centre at 32 357 00 24 and let us know about the problem.