We are striving to make our branches accessible to everyone, including those with disabilities or those who visit us with prams We design the interior to suit their needs and we eliminate barriers. We managed to accomplish the planned target and by the end of 2019 98% of our branches had no architectonic barriers at entry or were equipped with facilities to enable clients enter branches assisted by an employees – 91% of branches have no architectonic barriers, 7% of branches have barriers eased with collapsible rails and installation of paging bells (access to a branch by handicapped people requires assistance by an ING employee).
In all our branches clients have access to a sign language interpreter using the Migam application that is available on the telephones of our professionals.
Additionally, specialists assist everybody who may need it to open an account over the Internet, file a loan application or make a transfer. They also teach clients how to navigate in electronic Banking and step by step show various operations that clients can execute at home.