Annual Report ING

Integrated annual report

Read our latest report

Our responsibility

The decisions and actions we take today determine what the world will look like and what the reality of the next generations will be like in the future. We want  to have a positive impact and use it for a good cause for the common good. People have  always been, and continue to be, in the centre of our actions, and now we also focus on  challenges related to the climate crisis.

Global challenges:

  • Debt and unsuccessful financial decisions
  • Barriers to entrepreneurship development.

Local change:

  • A better financial future for our clients
  • Facilitation in establishing a company.

Global challenge:

  • World inequalities and discrimination.

Local change:

  • Inclusive and diverse workplace
  • Increased availability of financial services for everyone.

Global challenge:

  • World inequalities and discrimination.

Local change:

  • Sustainable investments financed
  • Smaller ecological footprint, better chance of climate protection.


The Orange Code

Business ethics standards of our employees are based on “ING Values and Behaviours” set out in the Orange Code. Compliance with those principles is one of the fundamental employee obligations.

The Orange Code consists of:

  • ING Values (we are honest; we are prudent/we apply common sense; we are responsible)
  • ING Behaviours (you take it on and make it happen; you help others to be successful; you are always a step ahead).

The Orange Code is an important element of our corporate culture. It is also applied in many banking processes, e.g. in the employee performance evaluation. Employees together with their supervisors set the actions through which the Orange Code is being implemented. Our values and behaviours are also part of a recruitment process.

ING Values

You take it on and make it happen

You help others to be successful

You are a step ahead

ING Behaviours

We are honest

We are prudent

We are responsible

Employees can give each other Kudos. Kudos is our way of showing recognition. We use it every day as it is a convenient and good method of thanking others for the behaviours which are consistent with our Orange Code. Since the launch of the application (June 2016), we have given in total 100 thousand Kudos in Poland.

We are a member of the Responsible Business Forum

We have been a member of the Responsible Business Forum since 2019. The Forum is an expert organization that is the initiator and partner of key undertakings for Polish CSR. FOB inspires business that changes the world and connects people who change business. It works for sustainable development.

We are in the first place of socially responsible companies

In the 14th edition of the Responsible Companies Ranking in 2020, ING Bank Śląski took 1st place in the general classification, obtaining the maximum number of points and 1st place in the banking, financial and insurance sector.

We have the Golden CSR Leaf

In 2020, we once again received the Polityka's CSR Golden Leaf, as one of the organizations distinguished by activities in the field of sustainable development. We were also appreciated for our commitment to the climate in the area of electromobility.

ING for Children Foundation

The ING Polish Art Foundation

ING Voluntary Services Programme

As part of our ING Voluntary Services Programme, we encourage employees to include financial education and entrepreneurship in the local community projects. The formula of the voluntary services programme is open and anybody can get involved the way they like. Our Bank gives every employee the option of devoting 8 hours of work per year to voluntary activities.

Our volunteers closely cooperate with ING for Children Foundation.

Team and contact

Joanna Dymna – Oszek

Director of the Bank's Management Board Bureau, Ambassador of the Sustainable Development Strategy


Joanna Warmuz

Expert of Sustainability and CSR



Klaudia Borys

Senior Specialist of Sustainability and CSR